This year's Small Business Seminar took place on Thursday, November
6, at the University of Memphis Holiday Inn. Over 80 local
businesspeople were in attendance.
This year, the 2006
speaker, Ed Horrell, returned as the keynote speaker to present new
findings from his work as the leader of the Kindness Revolution. The
revolution emphasizes treating your customers with respect, empathy,
and kindness in order to build customer retention. While it seems an
obvious enough concept, Horrell noted that many businesses in Memphis
simply don't consider kindness when serving their customers. Since
customer service is a top priority for Paragon, as well as members of
The Society of Entrepreneurs, the Kindness Revolution is always a
relevant topic, and is certainly even more relevant than usual in these
challenging financial times.
For more information about The Society of Entrepreneurs, visit their website at http://www.societyofentrepreneurs.com/
For more information about Ed Horrell, visit www.edhorrell.com.